HOME > TERMS & CONDITIONS
For a full list of our hotel policies, please click here.
Gift Card Promotion Terms
Special Offers & Packages Conditions
Gift Certificate Policies
Fiesta Guest Comfort Policies
Check In / Check Out
Our check-in time is after 3:00pm and our check-out time is by 11:00am. Any guests arriving earlier than 3:00pm will be checked in as soon as rooms become available. Guests checking out after 11:00am may incur a late checkout fee.
Pet Policy
While we recognize that pets are part of the family, in order to guarantee our guests a comfortable, safe and allergy-free environment, we respectfully decline the presence of pets in the hotel, with the exception of documented service animals, which are always welcome. We are happy to refer pet boarding facilities in our area that you can utilize during your stay with us.
Room Deposit Policy
Reservations will require a deposit of one night’s room and tax upon booking.
Cancellation Policy
Our cancellation policy is 72 hours prior to your arrival without charge. Any cancellations within the 72 hour window of arrival, you will forfeit your deposit.
Date Change Policy
We are happy to accommodate any changes made to reservations outside of 72 hours prior to your confirmed check-in time, free of charge. Date changes made within 72 hours of check-in will incur a $50 change of date fee for the first date change. Any date changes made after that may result in a forfeit of your deposit.
Debit Card Policy
Overnight guests planning to use a debit card should be aware that a hold will be placed on their account for the balance of their room rate and tax, as well as $50.00 per night for incidentals. While this is just a hold, on debit accounts the funds will show as being withdrawn. Upon check-out, any remaining funds will be immediately released, however, it may take 5 to 7 business days for that release to be reflected in your account, depending on the specific rules of your financial institution.
Peace and Quiet Policy
To ensure the comfort and enjoyment of all of our guests, we have implemented “Quiet Hours” on the guest room floors from 10:00pm to 7:00am daily. During these hours we ask that all guests keep conversation and activities at a respectable volume. However, guests are more than welcome to enjoy the use of our beautiful lobby until the wee hours of the morning, should you desire a late-night gathering. This well help ensure that all guests leave us well-rested and having enjoyed their stay. We have a “one warning” policy for noise complaints. A second noise complaint for in-room activity during quiet will result in a request to depart the premise immediately, with no refund given. All noise complaints which resulted in compensation to guests disturbed will be charged to the guestroom whose noise caused the complaint.
Gift Card Promotion Terms
Special Offers & Packages Conditions
Gift Certificate Policies
Fiesta Guest Comfort Policies
Check In / Check Out
Our check-in time is after 3:00pm and our check-out time is by 11:00am. Any guests arriving earlier than 3:00pm will be checked in as soon as rooms become available. Guests checking out after 11:00am may incur a late checkout fee.
Pet Policy
While we recognize that pets are part of the family, in order to guarantee our guests a comfortable, safe and allergy-free environment, we respectfully decline the presence of pets in the hotel, with the exception of documented service animals, which are always welcome. We are happy to refer pet boarding facilities in our area that you can utilize during your stay with us.
Room Deposit Policy
Reservations will require a deposit of one night’s room and tax upon booking.
Cancellation Policy
Our cancellation policy is 72 hours prior to your arrival without charge. Any cancellations within the 72 hour window of arrival, you will forfeit your deposit.
Date Change Policy
We are happy to accommodate any changes made to reservations outside of 72 hours prior to your confirmed check-in time, free of charge. Date changes made within 72 hours of check-in will incur a $50 change of date fee for the first date change. Any date changes made after that may result in a forfeit of your deposit.
Debit Card Policy
Overnight guests planning to use a debit card should be aware that a hold will be placed on their account for the balance of their room rate and tax, as well as $50.00 per night for incidentals. While this is just a hold, on debit accounts the funds will show as being withdrawn. Upon check-out, any remaining funds will be immediately released, however, it may take 5 to 7 business days for that release to be reflected in your account, depending on the specific rules of your financial institution.
Peace and Quiet Policy
To ensure the comfort and enjoyment of all of our guests, we have implemented “Quiet Hours” on the guest room floors from 10:00pm to 7:00am daily. During these hours we ask that all guests keep conversation and activities at a respectable volume. However, guests are more than welcome to enjoy the use of our beautiful lobby until the wee hours of the morning, should you desire a late-night gathering. This well help ensure that all guests leave us well-rested and having enjoyed their stay. We have a “one warning” policy for noise complaints. A second noise complaint for in-room activity during quiet will result in a request to depart the premise immediately, with no refund given. All noise complaints which resulted in compensation to guests disturbed will be charged to the guestroom whose noise caused the complaint.